Terms & Conditions

Terms of Service Agreement

Last Updated : 01 January 2019

Effective Date : 01 January 2019

 

IMPORTANT NOTICE TO USER : PLEASE READ THIS DOCUMENT CAREFULLY. This Terms and Conditions (“Agreement”) is a legal agreement between you (referred to herein as “you” or “your”) and FreeNow Sdn. Bhd.. (“FreeNow,” “we”, “our”, or “us”) for access to and use of our website with a homepage available at http://www.freenow.com.my (the “Site”) and other related software, interactive features, and/or services operated by us that post a link to this Agreement (collectively, the “Service”).

 

As part of the Service, you may be able to receive, at no charge, promotional samples of certain third party products or services that are provided by our third party brand partners solely for personal, non-commercial sampling and evaluation purposes. These third party products or services are not owned or controlled by us, and we are not responsible with respect to them or the actions of our third party brand partners.

 

BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, WHETHER OR NOT YOU ARE A REGISTERED USER OF OUR SERVICE. YOU FURTHER AGREE TO OUR COLLECTION, USE AND DISCLOSURE PRACTICES, AND OTHER ACTIVITIES AS DESCRIBED IN OUR PRIVACY POLICY. IF ANY OF THESE TERMS ARE UNACCEPTABLE TO YOU OR IN THE EVENT THAT ANY FUTURE CHANGES ARE UNACCEPTABLE TO YOU, DO NOT USE THE SERVICE. YOUR CONTINUED USE OF THE SERVICE NOW, OR FOLLOWING THE POSTING OF ANY CHANGES IN THIS AGREEMENT, WILL INDICATE ACCEPTANCE AND AGREEMENT BY YOU OF SUCH CHANGES. IF YOU BECOME A REGISTERED USER OF THE SERVICE (A “USER”), YOU AGREE THAT THIS AGREEMENT WILL GOVERN YOUR MEMBERSHIP.

 

YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO ENTER INTO THIS AGREEMENT AND TO BE BOUND BY ITS TERMS.

 

Usage of the Service By You

  1. FreeNow provides the Service for non-commercial and personal purposes only unless we have expressly stated otherwise. You may not completely rely on any information or opinions expressed on the Service for any other purpose. In all instances, you are responsible to evaluate the timeliness, accuracy, completeness, safety and usefulness of the website and our Services. We do not endorse or warrant and are not responsible for the accuracy. Timeliness, completeness or reliability of any opinion, advice or statement made on the Service by anyone other than our authorised employees or spokespersons while acting in official capacities.
  2. The Service may contain links to other websites or services maintained by third parties. We do not operate or control, in any respect, or necessarily endorse the content found on third-party websites or services. You assume sole responsibility for your use of third-party links, websites, products and services.
  3. You agree that you will use the service solely for your own, non-commercial, personal use in accordance with this Agreement and that you will review the latest version of this Agreement posted on the Service from time to time and will check for amendments that may apply to you.
  4. You agree that you must be above the age of 18 years old when using the Service.
  5. You agree that you, the User will only be able to redeem ONE (1) free sample per account per day, commencing from 00.00 to 23.59 Kuala Lumpur time (GMT +8), and one sample can be redeemed for only once for each valid account.
  6. You acknowledge and understand that (i) you are not guaranteed to receive anything in return for using the Service, including but not limited to complimentary products, samples and/or any other promotions or giveaways, (ii) we offer complimentary products, samples, promotions and giveaways to select individuals that meet specific requirements including but not limited to those set by our clients, which we may or may not disclose to you at our complete discretion, and which you may not meet based on the information that you have provided, and (iii) these requirements are determined solely by us and may change at our discretion at any time.
  7. You acknowledge and agree that your use of the Service, including, without limitation, the storage of any data, files, information and/or other materials on a server owned or under our control or in any way connected to the Service, shall be at your sole risk and responsibility and we shall have no obligation to back-up such data, files, information and/or other materials. We expressly reserve the right to limit storage capacity and to remove and/or delete any data, files, and/or other information stored or used in connection with the Service for any reason including, without limitation, if we deem, in our sole discretion, such data to be in violation of this Agreement and/or any rule or policy of ours and/or any local, state, or federal law or regulation. This provision does not apply to the extent it conflicts with applicable law.
  8. You are solely responsible for any breach of your obligations under this Agreement and for the consequences (including, without limitation, any loss or damage which anyone may suffer) of any such breach.
  9. By connecting to the Service with a third-party service (e.g., Facebook or Twitter), you give us permission to access and use information, content and/or material you have supplied to that service as permitted by that service, and to store your login credentials for that service. For more on how we use that information, see our Privacy Policy.
  10. You represent, warrant and agree that you will not :

a)       Use the service in any unlawful manner, for any unlawful purposes or in any manner that is inconsistent with this Agreement.

b)      Remove any copyright, trademark or patent notices from the Service and all our content on the website.

c)       Distribute, exhibit or publish or otherwise use this Service, in any manner or purpose that was not expressly permitted under this agreement.

d)      Create or attempt to create multiple user accounts

e)      Impersonate or falsely represent yourself and others on our website to gain more samples.

11. You are also responsible for ensuring that all the information like addresses and phone numbers given to us are the correct ones at the time of submission. This is to ensure that when the samples are delivered, they are sent to the right place. FreeNow is not responsible for failed deliveries if the address and information given to us by you is inaccurate at the time of questioning.

12. By participating in the redemption Service, you will need to register an account with us through our Website. Once there, you are permitted to only register once, where a User Account will be generated for you.

13. With regards to 8(d), if we notice that you have registered multiple User Accounts to abuse the site, service or our System, they will be deleted automatically without prior notification.

14. We may correct your postal address information with standardised postal representation to reduce the chance of misdelivery due to an incorrect or inaccurate address. 

 

Privacy Policy

Please read our Privacy Policy, available here. This policy explains how we treat and take the steps necessary to help protect the information collected when you use our Service. You agree to the use of your information in accordance with our Privacy Policy.


Products and Brand Partners

If you become a Member, you may be able to receive, at no charge, promotional samples of certain third party products or services (“Third Party Product Samples”) that are provided by our third party brand partners (“Brand Partners”) solely for personal, non-commercial sampling and evaluation purposes. These Third Party Product Samples are not owned or controlled by us, and we are not responsible with respect to them or the actions of our Brand Partners.


With respect to Third Party Product Samples and Brand Partners, you agree to the following:

  1. You will use Third Party Product Samples solely for your personal, non-commercial sampling and evaluation purposes, and in accordance with any requirements set forth by our Brand Partners. You will not share Third Party Product Samples with any third parties outside of your household.
  2. FreeNow cannot and does not guarantee the availability of any Third Party Product Samples. Availability of Third Party Product Samples at all times remains subject to (i) the requirements of individual promotional campaigns associated with such Third Party Product Samples, (ii) the availability of Third Party Product Samples as determined by our Brand Partners, and (iii) our discretion.
  3. FreeNow is not responsible for the quality or other characteristics of any Third Party Product Samples. It is your responsibility to ensure that you do not order or use any Third Party Product Samples that may cause any harm to you or any other person, including any adverse reaction, illness, injury or death as a result of any allergy or condition that you may have. You agree to read all Third Party Product Sample descriptions and instructions and ingredients, if any, as provided by our Brand Partners (which may be displayed on the Service at their direction) and on or with the shipped Third Party Product Samples prior to sampling the related Third Party Product Sample.
  4. FreeNow may receive a commission, fee, and/or other compensation on some purchases you make from our Brand Partners sites or services that are linked from the Service.
  5. Images or descriptions available on or through the Service of Third Party Product Samples are posted at the direction of our Brand Partners and may not accurately capture the actual appearance, color, look and feel, specifications, features, or functionality of such Third Party Product Samples. You agree that you are solely responsible for evaluating the accuracy of such descriptions, and that we have no independent obligation to review or verify the accuracy of such descriptions.
  6. ALL THIRD PARTY PRODUCT SAMPLES ARE PROVIDED “AS IS”. FREENOW MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES WITH RESPECT TO ANY THIRD PARTY PRODUCT SAMPLES FEATURED, MENTIONED, DESCRIBED, DISTRIBUTED, GIVEN AWAY, OFFERED, OR OTHERWISE AVAILABLE ON OR IN CONNECTION WITH THE SERVICE. BRAND PARTNERS MAY REQUIRE THAT YOU AGREE TO THEIR ADDITIONAL TERMS, CONDITIONS, CONTRACTS, AGREEMENTS, AND/OR RULES IN ORDER TO MAKE USE OF THEIR THIRD PARTY PRODUCT SAMPLES. IF YOU HAVE ANY QUESTIONS REGARDING SUCH AGREEMENTS, PLEASE CONTACT THE BRAND PARTNERS DIRECTLY.
  7. YOU AGREE THAT FREENOW  AND ITS DIRECTORS, OFFICERS, AND EMPLOYEES ARE NOT RESPONSIBLE, AND SHALL HAVE NO LIABILITY TO YOU, WITH RESPECT TO THIRD PARTY PRODUCT SAMPLES FEATURED, MENTIONED, DESCRIBED, DISTRIBUTED, GIVEN AWAY, OFFERED OR OTHERWISE AVAILABLE ON OR THROUGH THE SERVICE. IF YOU HAVE ANY CONCERNS REGARDING THIRD PARTY PRODUCT SAMPLES, PLEASE CONTACT THE BRAND PARTNERS DIRECTLY.

 

Notice to Brand Partners

FreeNow reserves the right to showcase products from all brands. If there is an instance where a brand is showcased alongside a direct competitor, FreeNow will do everything in our power to ensure that there is no bias and no mixture of sensitive information between these two Brand Partners.

FreeNow reserves the right to showcase brands that may be direct or indirect competition with each other at the same time. We will not be held liable for any misunderstandings that might happen along the way.


Changes To The Agreement; Additional Rules and Policies

FreeNow reserves the right to change, amend and/or modify this Agreement, in whole or in part, at any time which we will then take reasonable notice thereof to you, which may include sending you an email or posting an announcement on the Service,

 

Release and Indemnification

You agree to release, indemnify and hold harmless to us, any subsidiaries, affiliates, directors, members, officers, employees, agents and third party licensors from and against any and all liabilities, losses, damages, claims and expenses.

 

Disclaimer of Liability

To the fullest extent permitted by the law, in no event shall we, our parents, subsidiaries, affiliates, or any of their directors, members, managers, officers, employees, agents or third party licensors or suppliers be liable for any special, indirect, consequential damages or losses arising out of or relating to this agreement or the Service provided. 

 

Choice of Law/Forum Selection

In any circumstance where anything is taken to court, the Agreement shall be governed by the laws of Malaysia without regards to its conflict of choice of laws provisions.

You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in Kuala Lumpur, Malaysia.

 

Customer Support

If you have any questions or concerns about this Agreement, please feel free to contact us by sending us an email to enquiries@freenow.com.my


Disclaimers and Precautions

 

Allergies (food)

FreeNow Sdn. Bhd. will do our best to ensure that the list of ingredients will be identified on our website. For more information, FreeNow Sdn. Bhd. will refer any additional enquiries to the respective brands for clarification.

We speak to our vendors and get the full ingredients list from them and we ensure that the information is shared everywhere on our website where the product is necessary. Despite having the list of ingredients shared on our website, we strongly urge users to do another thorough check when they receive the products to make sure that they are not allergic to anything.

FreeNow Sdn. Bhd. will not be responsible for any allergic reaction that happens to the users as we have made every attempt to identify the ingredients on the website.

 

Allergies (non-food)

FreeNow Sdn. Bhd. will do our best to ensure that the list of ingredients will be identified on our website. For more information, FreeNow Sdn. Bhd. will refer any additional enquiries to the respective brands for clarification.

We speak to our vendors and get the full ingredients list from them and we ensure that the information is shared everywhere on our website where the product is necessary. Despite having the list of ingredients shared on our website, we strongly urge users to do another thorough check when they receive the products to make sure that they are not allergic to anything.

FreeNow Sdn. Bhd. will not be responsible for any allergic reaction that happens to the users as we have made every attempt to identify the ingredients on the website.

 

Age limit

Age Restrictions : In order to use and receive samples from this site, FreeNow Sdn. Bhd. requires you to be at least 18 (eighteen) years of age.

 

Number of Samples

FreeNow Sdn. Bhd. only receives a certain number of samples from our vendors and because of that, we are limiting the number of sample redemption to 1 (ONE) sample per customer PER DAY. Please also note that all samples may only be redeemed once (1) per user.

 

Usage of 3rd Party Server

FreeNow Sdn. Bhd. does everything in our power to ensure that your information is safely stored in our 3rd party servers that we have full access to at all times.

 

Cookies disclaimer

This website may or may not use cookies. 

We use cookies to personalise content and ads, to provide social media features and also to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you have provided or that have been collected from your use of the services. You will be consenting to the usage of our cookies if you continue to use this website.

 

Sample Delivery

All our free samples are delivered to you free of charge via normal postal services. This means that you will not be getting a tracking number for your postage and we hold no responsibility if the samples are damaged or destroyed or missing during delivery. We will try our best to rectify the situation if it permits. We will be send your samples to the exact address as you have shared with us on our platform and to send the samples out promptly, on time and to keep a well-maintained log of all deliveries.

If there is a case where your delivery needs to be resent by the postal service, please note that you will be required to pay for that.

 

General legal

While FreeNow Sdn. Bhd makes every effort to present accurate and reliable information on this Website, FreeNow Sdn. Bhd. cannot guarantee the accuracy, completeness, efficacy or timeliness of the information if it was misrepresented to us.

 

External Links

The site freenow.com.my provides external links as a convenience to our users. The appearance of hyperlinks on the website does not constitute endorsement by FreeNow Sdn. Bhd. of the linked website, or the information, products or services contained in the linked website. We also do not exercise any editorial control over the information you may find at these linked locations.

 

FreeNow as an independent party

FreeNow Sdn. Bhd. is an independent company that does not have any partners or subsidiaries and anyone posing to be us or our partners are unreliable and FreeNow Sdn. Bhd. explicitly reports that we are not in any way, shape or form related to them.

 

Sharing on social media/misrepresentation

All news and updates should come from FreeNow's official social media sites, emails and websites. Please exercise great caution when you see information about FreeNow that is not part of our official channels. We hold no responsibility for any 3rd party misrepresentations that may have been made or will be made in the future that has nothing to do with us and our team here at FreeNow Sdn. Bhd.